1. Refund and Return Policy
Cheiro wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.
Our products contain active natural extracts and ingredients, and damages due to neglect, improper usage, or wrong application will not be covered under this policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ingredient, and you are advised to do patch tests as cautioned on every product.
2. Refund Policy
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Cheiro is not responsible for any damage after the delivery of the products.
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An unboxing video is mandatory with the original packaging in case of claims on missing items, leakage, breakage or damage, or incorrect product.
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In case of a refund request, kindly contact our customer care on 805 032 6262 or write to us at hello@cheiro.in with the necessary images and videos related to your claim with the subject line “Refund For ”.
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In case of a package being tampered with, damaged, or defective, kindly refuse to accept the package from the delivery partner on the spot.
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Contact the customer care team on 805 032 6262 if the order is marked as delivered but is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
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The refund amount does not include the delivery charge, as they are non-refundable by delivery partners.
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Any Cash on Delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
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A claim for refund should be made within 24 hours of order delivery with the aforementioned details.
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If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Cheiro.
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Cheiro will provide all the details with relevant screenshots along with the transaction ID once the refund is initiated.
3. Return Policy
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In extreme cases of damaged product delivery (leakage, broken, or missing items) due to transit, a refund or exchange can be initiated after a thorough verification of the refund policy.
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The customer should contact our customer care within 24-48 hours if they receive a damaged, broken, or leaked product.
4. Cancellation Policy
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Cancellation of orders can be processed before dispatch from our warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
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A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
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Orders cannot be cancelled once shipped from our warehouses. An amount of ₹75 will be deducted if the order is returned back to the seller (prepaid orders).
5. FAQs
Q.1) After acceptance of cancellation/refund, how long would it take to receive back my funds?
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Refunds for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
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In case of a COD order, a refund shall be issued to the bank account shared with the customer support team by the customer within 4-7 working days of cancellation acceptance.
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Cheiro will provide all the details with relevant screenshots along with the transaction ID once the refund is initiated.
Q.2) Does the policy cover opened/used products?
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No, the policy does not cover products that have been opened or used. The policy only covers orders having leakage, broken, or missing items.
Q.3) How can I cancel my order in case I placed it by mistake?
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For orders placed by mistake, you can always cancel those orders yourself on the checkout order confirmation page within the first few hours. You can also reach out to customer care at 805 032 6262 or write to us at hello@cheiro.in.